Customer Service for Pet Owners

DocuPet's friendly customer service representatives help pet owners handle everything from licensing, to lost pets

DELIGHTING PET OWNERS

DocuPet's energetic and compassionate customer service representatives understand pet owners. They are always happy to help, educate, and hear a great pet story.


We are pleased to offer customer service in three convenient ways: over the phone, by email, and now, via live chat, where pet owners can chat with customer service staff directly on the website if they require assistance working through the licensing process.

Our dedicated customer service team is available to help with all matters related to pet licensing, lost pets, and any other programs we offer.

We offer multiple methods for customers and administrators to provide feedback on any of our products or services.

The bottomline:
We love pets.
And it shows.

"Pet Friendly" Customer Service

We have a delightful, pet-loving, fully-trained team of customer service representatives on hand to answer any call, email or online chat message from any pet owner. We’re available from 9:00 am to 5:00 pm EST, and will soon be expanding our hours to better serve pet owners in the evenings.

We are pleased to offer customer service in three convenient ways: over the phone, by email, and now live chat, where pet owners can chat with customer service staff directly on the website if they require assistance working through the licensing process. Our customer service teams handles payments, account updates, and program questions with joy. 

We also have learned how to handle sensitive matters regarding deceased pets, and those related to financial distress. Call us anytime to get a sense of what pet owners will experience: 1-855-249-1370


Feedback Surveys

At DocuPet we are relentless optimizers and always striving to offer the best possible service we can. This means speaking with, and listening to, our customers. After licensing, pet owners are presented with an optional pet owner survey that they can use to tell us what they liked, what they didn’t like, and how this service could be changed to better suit their needs in the future. We love hearing from our customers!

Sympathy Cards

The day will come for every pet, and this can be a very difficult time for pet owners and families alike. When we learn of an owner having to say goodbye to their pet we send a sympathy card expressing our sincere condolences. Included with this card is pawprint shaped “seed paper”, a plantable memento that allows pet owners to grow forget-me-knots (if planted) as a tribute to the member of their family. Never forgotten.

Put DocuPet To Work For You